How To Think Like Your Client
I’ve seen how people go all out on their clients and in most cases, you can’t really blame them. A client can sometimes be evil, but hey, they are a necessary evil.
A lot of times, they have very unrealistic expectations, place bizarre requests and they just don’t seem to ever get it!
You could be very confident in your work and keep speaking about how we plan to turn their business around, they simply meet us halfway with unsatisfying looks.
Next to Glo network, they are the biggest frustration you could ever face but you still need them anyways.
In the law field, attorneys are taught to always ask clients at their first job about their goals and expectations. Even if an attorney eventually negotiates for a substantially larger monetary deal than initially thought possible, it is no victory if the client has different priorities.
Therefore, the more you understand a client’s goals, the better you are able to channel your duties to suit him.
[tweetshare tweet=”Clients don’t like surprises, they value consistent communication.”]
How would you feel when you’re promised a time frame and the individual isn’t loyal to it? Would you have preferred them to inform you about the delay instead of making unrealistic promises and ignoring your calls?
Did you have expectations about a particular project and you received a lesser quality instead, how did you feel?
If you would feel awful about the above treatments, then expect your client to feel worse. The major key here is Communication. Clients will understand if you have any kind of delay but they would not understand why you ignored their calls for 48 hours.
Also, if the cost of your service changes, you shouldn’t keep it from them. Clients don’t like surprises and they value consistent communication.
Furthermore, you should learn to think like a provider if you want to please your client. You probably do this already, but you should pay more attention to it now.
It’s very normal for a client to ask one particular question over and over and this is because they don’t understand. In some cases, they do, but they still need clarifications or they simply feel you owe it to them.
So, if a client keeps bugging you about something you already completed, or one question you’ve answered a billion times, just keep your cool and give them what they want. This is really hard, but for the sake of networking and profit, you have to do it!
In business, the aim is to make profit and this is the only language your client understands. The truth is, a client doesn’t care about how you do it or anything that relates to technology, they just want it done and they expect you to know exactly what they want (even if they don’t give you details).
They need to feel that care, to feel important, like they’re all you got; you’d want to be treated the same way too if you were in their shoes.
In conclusion, you have to dive into a client’s frustrations and problems if you want to serve them better. The mistake most entrepreneurs fall for is making everything about them, your client satisfaction should be first. This is where emotional intelligence comes in.
We all know some clients could ask for crazy color combinations on their logo or business card, which is far from classy or professional. If you let them have their way all the time, you’re killing your image. The best way out is to understand how best to connect with them and convince them to take your option instead.
In the end, it all boils down to how well you can put yourself in their shoes – this will help you improve your consequent relationships.